FAQ

Orders

How do I know my order went through?
You'll get a confirmation email straight after checkout. If you can't find it, check your spam folder or email us at support@pxlmart.com.

Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email us as soon as possible with your order number.

What payment methods do you accept?
All major credit and debit cards, plus the express payment options shown at checkout. Payments are processed securely, and we never see or store your full card details.

Shipping

Where do you ship?
We currently ship within the United States only.

How long will delivery take?
Orders are processed within 1–3 business days, and most arrive within 7–15 business days after shipping. See our Shipping Policy for details.

How do I track my order?
Your tracking number is in your shipping confirmation email. Tracking can take 2–5 business days to start showing updates. You can also visit our Track Your Order page.

Why did my order arrive in more than one package?
Some products ship from different warehouses, so they may arrive separately. Each package has its own tracking number.

Will I pay customs or import fees?
No. All prices include any import costs.

Returns and refunds

What's your return policy?
You have 30 days from delivery to request a return. Items must be unused and in their original packaging. Contact us first for return instructions. See our Refund Policy for full details.

Who pays for return shipping?
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.

My item arrived damaged. What do I do?
Email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund.

When will I get my refund?
Approved refunds go back to your original payment method within 5–10 business days.

Still need help?

Email support@pxlmart.com or use our contact form. We reply within 24 hours, Monday to Friday.